Refund policy
We want you to love your squishies! We offer a 30-day money-back guarantee on all items.
Eligibility for Returns:
To be eligible for a standard return, your item must be unused, in the same condition that you received it, and in its original collectible steaming basket or holiday packaging.
To be eligible for a standard return, your item must be unused, in the same condition that you received it, and in its original collectible steaming basket or holiday packaging.
Damaged or Broken Items:
Sensory toys are made to be squished, but if an item arrives damaged, leaking, or defective due to transit, we will replace it immediately or issue a full refund at absolute zero cost to you. Just shoot an email to our support team with a quick photo of the defect within 7 days of delivery.
Sensory toys are made to be squished, but if an item arrives damaged, leaking, or defective due to transit, we will replace it immediately or issue a full refund at absolute zero cost to you. Just shoot an email to our support team with a quick photo of the defect within 7 days of delivery.
How to Start a Return:
To initiate a return or replacement request, please reach out to our dedicated support team at support@squishyspace.net with your order number. Our team will respond within 24 hours with your prepaid return shipping label and step-by-step instructions.
To initiate a return or replacement request, please reach out to our dedicated support team at support@squishyspace.net with your order number. Our team will respond within 24 hours with your prepaid return shipping label and step-by-step instructions.